Frequently Asked Questions

Find quick answers to common questions about our event equipment hire service

Ordering Process

How do I place an order?

TBC

How far in advance will I need to order?

TBC

Is there a minimum order value?

TBC

Can I make changes to my order after it has been placed?

TBC

Is there a deadline for making changes to my order?

TBC

What happens if I need to cancel my order?

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Delivery & Returns

What should I do if I notice that an item is damaged or missing upon delivery?

TBC

What happens if an item gets damaged during my event?

TBC

What should I do if I lose an item?

TBC

Do I need to wash up crockery, glassware, cutlery and other items at the end of my event?

TBC

Payment & Pricing

How, and when, do I make payment?

TBC

What payment methods do you accept?

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Are there any additional fees that I should be aware of?

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Equipment & Safety

I am looking for a specific product which isn't showing in your range. Can you source this for me?

TBC

Are powered items PAT tested?

Yes, all our electrical products are regularly PAT tested, ensuring that they are in a good, safe working condition.

Do your powered items come with an operating guide?

Yes, all our powered items come with an operating and safety guide, which you should read and understand, to ensure safe and efficient use.